We can ship to virtually any address in the world. If you are in the UK then Shipping is FREE. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
If you pay before 2pm, we will always send your order on the Same Day.
Normally, we use Royal Mail (Tracked 48 and Tracked 24) but for some larger orders (and when the customer has paid for Guaranteed Next Working Day Delivery) we use DPD. (NEXT DAY DPD DOES NOT INCLUDE WEEKENDS)
We also have lots of products within the Amazon Warehouse so if you are an Amazon Prime Customer and need the product urgently, you can Contact Us to see if we have the exact product at Amazon and we will reply with the Amazon Link to purchase from.
You may return ANY ITEM within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within 10 days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return, the time it takes us to process your return once we receive it, and the time it takes your bank to process our refund request.
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
If you wish to call us, our Phone Number is 0116 212 2754 (Monday - Friday 9am - 4pm)
All our products are guaranteed for a period of 12 months under normal usage.
If you need to discuss your Guarantee, just Contact Us or Call Us on 0116 212 2754 (Monday - Friday 9am - 4pm)